Returns Policy

WEB STORE RETURNS POLICY

At Clues we pride ourselves on our first class customer service and here is an example of our commitment to you, our customer ...

If you make a purchase from www.cluesfashion.co.uk and upon receipt you decide you have the wrong size, you don't like the colour or you've just changed your mind, you can have a replacement or a refund ... it's your choice. All you have to do is return the goods deemed fit for resale, unused, in their original undamaged packaging within 14 days of receipt for a refund or an exchange. Please ensure you are not wearing makeup, perfume, deodorant or antiperspirant when trying on the product. We will not be able to arrange an exchange or refund if the product has any marks, stains or smells. Please note that for hygiene reasons, Boxer Shorts/Underwear cannot be returned. 

Under this policy we cannot refund any postage charges or accept any items that are not in their original packaging. Returned items that have been subject to free shipping and are being returned for a monetary refund will have our delivery cost deducted from the amount refunded.

Damaged/Incorrect Goods

In the event of you receiving goods which have been damaged in the post or that have been sent to you incorrectly, the goods must be returned (with/in the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods.

When returning goods via Royal Mail we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.

Sale items

Please note that any items purchased from our sale may only be exchanged for another size/product. Or you can have a credit for the amount you paid (Excluding Delivery Charge) to use at any time.

Refunds will not be given for any sale items.

 

Please make sure you fill in and include your returns form, which you can download below. This will enable us to process your request in the quickest possible time. Please send all returns to the following address:

RETURNS DEPARTMENT

Clues Fashion
2 The Arcade 
Westgate 
Peterborough 
Cambridgeshire 
PE1 1PY

Click here to download a returns form >

REFUNDS

Once your parcel is received and the refund is processed it can take up to 5 working days for the amount to appear in your bank account, depending on who you bank with.

 

Our email address is [email protected]