WEB STORE RETURNS POLICY
At Clues we pride ourselves on our first class customer service and here is an example of our commitment to you, our customer ...
If you make a purchase from www.cluesfashion.co.uk and upon receipt you decide you have the wrong size, you don't like the colour or you've just changed your mind, you can have a replacement or a refund ... it's your choice.
All you have to do is return the goods deemed fit for resale, unused, in their original undamaged packaging within 14 days of receipt for a refund or an exchange. Please ensure you are not wearing makeup, perfume, deodorant or antiperspirant when trying on the product. We will not be able to arrange an exchange or refund if the product has any marks, stains or smells. Please note that for hygiene reasons, Boxer Shorts/Underwear cannot be returned.
Under this policy we cannot refund any postage charges or accept any items that are not in their original packaging. Returned items that have been subject to free shipping and are being returned for a monetary refund will have our delivery cost deducted from the amount refunded.
Full priced items purchased online from Monday 19th November 2018 can be returned up until Saturday 12th January 2019.
In the event of you receiving goods which have been damaged in the post or that have been sent to you incorrectly, the goods must be returned (with/in the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods.
When returning goods via Royal Mail we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.
Please note that any items purchased in our SALE can not be returned for a refund as they are subject to clearance.
Refunds will not be provided to the customer for any sale items returned.
Please make sure that you fill in the returns form which you can download and print off below. Please include it within the package you are returning, this will enable us to process your request in the quickest possible time. Please send all returns to the following address:
2 The Arcade
Once your parcel is received and the refund is processed it can take up to 5 working days for the amount to appear in your bank account, depending on who you bank with.
When you return a product in contravention of our policy, we will not exchange or refund the product.
We will retain the returned product until an additional payment has been arranged to be paid by the customer to cover the cost of a re-delivery back to you.
If we do not recieve such payment of the additional amount within 14 days of issuing a request for payment, we may dispose of the returned product.
If you have any questions regarding our returns policy, please email us at [email protected]