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Delivery

Orders made Monday to Friday before 3 PM will be dispatched the same day, orders made after 3 PM will be dispatched the next working day.

Please note that during very busy periods like Black Friday and around Christmas, deliveries may take slightly longer to be delivered.

Please get in touch if you have any questions regarding our delivery procedure by sending an email to info@cluesfashion.co.uk


Please see the bottom of the page to view Christmas Delivery Deadlines.

UK Delivery

- Economy Mainland UK Delivery (3-5 working days) - £3.95 

FREE on orders over £24.95*

- Standard Mainland UK Delivery (1-3 working days) - £4.95

- Next Working Day Mainland UK Delivery (1 working Day) - £5.95 

FREE on orders over £74.95*

European Delivery

- International Tracked & Signed For Delivery (3-6 working days) - £12.95

Click & Collect

- Click & Collect From our Peterborough Store on your chosen day

FREE on all orders!

 

 

 

UK Delivery Infomation

- Economy ( Mainland UK ) Delivery - £3.95

FREE ON ORDERS OVER £24.95* 

If you choose Economy ( Mainland UK ) Delivery, we will send this via Royal Mail Tracked 48. This service usually takes 3-5 working days once the order has been dispatched from us. We will aim to get your item(s) to you within 3-5 working days. This will be delivered by a postman between 7:30 AM & 6:00 PM. To make things more convenient for you, when entering an email and a phone number at checkout, you will be notified by Royal Mail with what day it will be delivered and again once delivery has been attempted or made. If you miss your delivery, you will be able to rearrange using the link provided by Royal Mail. 

- Standard ( Mainland UK ) Delivery - £4.95 

If you choose Standard ( Mainland UK ) Delivery, we will send this via Royal Mail Tracked 24. This service usually takes 1-3 working days once the order has been dispatched from us. We will aim to get your item(s) to you within 2-5 working days. This will be delivered by a postman between 7:30 AM & 6:00 PM. To make things more convenient for you, when entering an email and a phone number at checkout, you will be notified by Royal Mail with what day it will be delivered and again once delivery has been attempted or made. If you miss your delivery, you will be able to rearrange using the link provided by Royal Mail. 

- Next Working Day ( Mainland UK ) Delivery - £5.95

FREE ON ORDERS OVER £74.95*

If you choose Next Working Day ( Mainland UK ) Delivery, we will send this via Royal Mail Special Delivery Guaranteed by 1 pm Next Working Day Service. This service will take 1 working day once the order has been dispatched from us. Royal Mail Special Delivery requires a signature upon delivery for proof of arrival. To make things more convenient for you, when entering an email and a phone number at checkout, you will be notified by Royal Mail with what day it will be delivered and again once delivery has been attempted or made. If you miss your delivery, you will be able to rearrange using the link provided by Royal Mail. This is a Next Working Day Service. Orders placed before 3 PM (Monday - Thursday) will be delivered on the next working day. Orders placed on a Friday before 3 PM will be guaranteed for Monday. Orders placed after 3 PM on Friday or placed on Saturday and Sunday will be guaranteed for Tuesday.

*Sale items not included in the Free UK Delivery Offers

European Delivery Infomation

- International Tracked & Signed For Delivery - £12.95

If you choose European Delivery, we will send this via Royal Mail International Tracked & Signed For. This service usually takes 3-6 working days once the order has been dispatched from us. We will aim to get your item(s) to you within 7 working days. Royal Mail International Tracked & Signed For is a fully tracked service meaning that you can watch your items progress up until delivery. This service requires a signature upon delivery for proof of arrival.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you what the cost would be. Customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. We cannot undervalue orders or mark them as a gift.

Click & Collect Infomation

- Click & Collect - FREE!

Due to lockdown, collections are currently only available on your selected day between 2 PM & 4 PM 

If you choose 'Click & Collect' at checkout, please leave up to 24 hours to receive your 'Ready to Collect' email as we do not keep all stock at our Peterborough store. At checkout, you can pick your preferred collection day, but please wait until you've received the 'Collect From Store' email before coming into town. When picking up your order, please bring a copy of your confirmation email and photo ID. In the case of someone else coming to collect your order, they will need to bring a form of ID and a copy of the confirmation email.

Our store address is as follows:

Clues Fashion
2 The Arcade 
Westgate 
Peterborough 
Cambridgeshire 
PE1 1PY 

Please click HERE to view on Google Maps.

Additional Shipping Info

Our couriers do not collect parcels from us on Weekends or Bank Holidays. Your order will be collected at the earliest convenience. Deliveries can happen on a Saturday, however, this is not guaranteed. There will be no deliveries on a Sunday.

If Royal Mail fails to deliver your order because of a fault of your own such as an incorrect address given to us at checkout or you do not collect your order from your local post office, we cannot be held responsible for any additional costs that you may occur. If the item is then sent back to us but you still want your item(s), we will need additional postage payment in order for us to resend your order. Please contact us for any further details you may need.

Christmas Delivery Deadlines

Please order by the below times to guarantee your orders delivered before Christmas.

During these unprecedented times, please be patient on the lead up to Christmas as the delivery teams will be extremely busy making sure that you get your presents delivered in time for the big day. Merry Christmas!

  • Economy UK Delivery - Order By Thursday 17th December By 3 PM
  • Standard UK Delivery - Order By Monday 21st December By 3 PM
  • Next Working Day UK Delivery - Order By Tuesday 22nd December By 3 PM
  • European Delivery - Order By Monday 14th December By 3 PM
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